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Technical Support Engineer - AmpliFi

Ubiquiti Networks, Inc. currently focuses on 3 main technologies: high-capacity distributed Internet access, unified information technology, and next-gen consumer electronics for home and personal use. The majority of the company’s resources consist of entrepreneurial and de-centralized R&D teams. Ubiquiti does not employ a traditional direct sales force, but instead drives brand awareness largely through the company’s user community where customers can interface directly with R&D, marketing, and support. With over 70 million devices shipped in over 200 countries and territories in the world, Ubiquiti aims to connect everyone to everything, everywhere. Ubiquiti was founded by former Apple engineer Robert Pera in 2005. More insight about the company management can be found at www.rjpblog.com.

Job Overview

We are looking for a Technical Support Engineer who is a motivated self-starter to join our growing team. The Technical Support Engineer will be responsible for representing the support organization and assessing product support issues as they arise.
The main focus of this position will be to link our product issues that come from our customers with our research and design teams to improve our products. You will spend time debugging and analyzing issues electronically and by phone. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills.

Responsibilities

  • Maintain trouble ticket system to track customer correspondence
  • Provide pre-sale and post-sale support via phone
  • Provide email support to premium customers
  • Work with other support engineers to solve complex issues
  • Generate and review wiki knowledge base articles

Analytical troubleshooting skills

  • Knowledge/understanding of Linux and tools such as txpdump, iperf, etc
  • Must be familiar with wireless technology: 802.11a/b/g/n
  • Absolutely must be a self-starter and highly motivated to get things done
  • Able to keep up in a fast-paced ever-changing environment
  • Excellent verbal and written skills

Compensation/Benefits

  • Competitive salary and PTO
  • Free lunches daily
  • Fully stocked kitchen with food, snacks, and drinks all free
  • Full size indoor basketball court and gym with showers
  • Extremely generous health, vision and dental insurance as well as life insurance and 401k opportunities
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