Ubiquiti Networks, Inc. currently focuses on 3 main technologies: high-capacity distributed Internet access, unified information technology, and next-gen consumer electronics for home and personal use. The majority of the company’s resources consist of entrepreneurial and de-centralized R&D teams. Ubiquiti does not employ a traditional direct sales force, but instead drives brand awareness largely through the company’s user community where customers can interface directly with R&D, marketing, and support. With over 70 million devices shipped in over 200 countries and territories in the world, Ubiquiti aims to connect everyone to everything, everywhere. Ubiquiti was founded by former Apple engineer Robert Pera in 2005. More insight about the company management can be found at www.rjpblog.com.
We are looking for a Technical Support Engineer who is a motivated self-starter to join our growing team. The Technical Support Engineer will be responsible for representing the support organization and assessing product support issues as they arise.
The main focus of this position will be to link our product issues that come from our customers with our research and design teams to improve our products. You will spend time debugging and analyzing issues electronically and by phone. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills.
Analytical troubleshooting skills