IT Assistant

About Ubiquiti 

At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to the next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT.

At Ubiquiti, you’ll heighten your potential and broaden your horizons, all while shaping the future of connectivity.

Role Summary

As part of the IT Operations team, you’ll support the day-to-day management of computer and peripheral assets across offices.
You’ll ensure every team member has the right tools to work efficiently — maintaining accurate inventory, supporting hardware allocation, and coordinating device lifecycle processes.
This role requires precision, accountability, and a service-oriented mindset to keep our systems running smoothly and securely.

Responsibilities

• Maintain and update the company’s IT asset inventory, including laptops, desktops, monitors, and peripherals
• Support new hire setup: device preparation, software installation, and account provisioning (Windows/macOS/Google Workspace)
• Handle hardware allocation, replacement, repair, and retirement processes
• Manage software license tracking and ensure compliance with company policies
• Provide first-line IT support for daily technical issues (network, VPN, printer, etc.)
• Coordinate with internal teams and vendors for procurement and maintenance
• Assist in regular audits and reporting of asset utilization and lifecycle status

Requirement

• Familiar with Windows and macOS system setup and troubleshooting
• Basic knowledge of computer hardware and maintenance
• Experience with Google Workspace, Microsoft 365, or similar productivity tools
• Good organizational skills with attention to detail
• Strong communication and problem-solving ability
• Service-minded attitude and willingness to learn

Preferred Qualifications

• Experience with IT asset management systems (e.g., Lansweeper, JAMF, or Intune)
• Knowledge of information security and user access control
• Previous experience in internal IT support or helpdesk roles
• Proactive, responsible, and able to work independently

Benefits 

• International work environment and collaboration with global development teams
• Excellent work conditions
• Competitive package: great pay, perks, and benefits
• Group insurance and health coverage
• Flexible working hours and patterns
• Complimentary drinks and snacks at the office