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Product Support & Copywriter

The Position

Ubiquiti Prague office is looking for a product support analyst & copywriter who shares our passion for innovation and technology and desire to do something extraordinary. This position will enable you to participate in a software development team with worldwide impact. We expect you to bring your experience, enthusiasm, and creativity wherever you go and put them in the work you do. You should be able to think out of the box when finding solutions to brand new problems and make things work when the solution is not straightforward.


Responsibilities:

  • composing release notes and various blog posts related to the product and the field of CRMs and ISPs  
  • contributing information to the product knowledge base and documentation
  • improving in-app guides, help notes and tooltips
  • managing product web pages and FAQ
  • resolving client application questions or problems in the area of system set up, product functionality and product enhancements
  • bug reporting and any additional follow up, testing and troubleshooting
  • providing feedback to appropriate members of development team

Knowledge and Experience you need:

  • excellent written English (another language is welcome)
  • good problem solving and analytic skills
  • good writing and editing skills which enable you to provide written communication that effectively articulates complex ideas
  • team player with the ability to build strong peer and interpersonal relationships.

Benefits:

  • competitive salary and 5 weeks of vacation per year
  • informal startup atmosphere filled with excitement
  • modern office near AndÄ›l with an amazing view of Prague
  • kitchen packed with food, snacks, sodas
  • free lunches (yes, there IS such a thing)
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