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Technical Support Engineer - AmpliFi

Ubiquiti Networks (NASDAQ: UBNT) is closing the digital divide by building network communication platforms for everyone and everywhere. With over 38 million devices sold worldwide, Ubiquiti is transforming under-networked enterprises and communities.
Ubiquiti Networks develops high-performance networking technology for Wireless Internet Service Providers and enterprises. Our technology platforms focus on delivering highly advanced and easily deployable solutions that appeal to a global customer base in underserved and under-penetrated markets.

Job Overview

We are looking for a Technical Support Engineer who is a motivated self-starter to join our growing team. The Technical Support Engineer will be responsible for representing the support organization and assessing product support issues as they arise.
The main focus of this position will be debugging and analyzing issues electronically and by phone. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills.

Responsibilities

  • Maintain trouble ticket system to track customer correspondence
  • Provide pre-sale and post-sale support via phone
  • Provide email support to premium customers
  • Work with other support engineers to solve complex issues
  • Generate and review wiki knowledgeable articles
  • Qualifications/Requirements

Analytical troubleshooting skills

  • Knowledge/understanding of Linux and tools such as txpdump, iperf, etc
  • Must be familiar with wireless technology: 802.11a/b/g/n
  • Absolutely must be a self-starter and highly motivated to get things done
  • Able to keep up in a fast-paced ever-changing environment
  • Excellent verbal and written skills

Compensation/Benefits

Ubiquiti offers full benefits and a competitive salary with bonus upside.

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