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Technical Support Engineer - UniFi Video

Who We Are

Ubiquiti Networks (NASDAQ: UBNT) is closing the digital divide by building network communication platforms for everyone and everywhere. With over 38 million devices sold worldwide, Ubiquiti is transforming under-networked enterprises and communities. 

Ubiquiti Networks develops high-performance networking technology for Wireless Internet Service Providers and enterprises. Our technology platforms focus on delivering highly advanced and easily deployable solutions that appeal to a global customer base in underserved and under-penetrated markets. 

The Position

We are looking for a talented support engineer to join our growing team. The main focus of this position will be to assist our customers when troubleshooting product issues. This position will be focused on supporting our UniFi Video product line. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills.

Responsibilities

  • Manage inbound support tickets.
  • Maintain our Help Center documentation.
  • Actively participate in our product support forums.
  • Train and collaborate with front line support agents.
  • Work with product development teams to diagnose issues and assist with QA
  • Communicate customer feedback to development teams

Qualifications

  • 3-5 years of experience with TCP/IP and network architecture (CCNA level experience preferred).
  • Knowledge/understanding of Linux (CLI) and tools such as tcpdump, iperf, etc.
  • Some familiarity with advanced routing and switching concepts such as: Firewall Rules, VPN, QoS, etc.
  • Absolutely must be a self-starter and highly motivated to get things done.
  • Able to keep up in a fast-paced ever-changing environment.
  • Experience with best practice and common server technologies such as RAID, Windows CLI, Linux CLI, SSH, SCP, telnet, and SSL.
  • General understanding of WebRTC, STUN/TURN and video streaming technologies
  • Experience with camera and video concepts such as encoding, resolution, bitrates, fps, aperture, lenses, etc

Benefits

  • Top Notch Medical, Dental, Vision, Life, and 401k benefits
  • Kitchen packed with food/snacks and drinks
  • Free lunches (yes, there IS such a thing)
  • Flexible working hours
  • Informal startup atmosphere filled with excitement
  • Team building activities
  • Competitive salary and no tracked PTO
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